Terms & Conditions

Booking Agreement

Surframe LLC (ProJourney) is a travel organizer offering tours to all travelers. The terms «we», «us», «our», and “Surframe” refer to ProJourney, Surframe LLC. The term «you», “traveler” refers to the traveler making a booking with us and all travelers for whom the traveler makes reservations.

Contract

We draw your attention to the Terms and Conditions of travel below, these Terms and Conditions including all brochures, documents, correspondence and the terms and conditions of our suppliers form the basis of the contract with you. Before making a booking with us you must ensure that you have read and understood these Terms and Conditions (and asked us any questions that you may have). Please be aware that these terms and conditions contain waivers of liability as well as waiver of class action and venue selection and notice clauses. BECAUSE THESE TERMS AND CONDITIONS AFFECT YOUR LEGAL RIGHTS, YOU SHOULD READ THEM CAREFULLY. By asking us to confirm your booking you are accepting all of the Terms and Conditions laid out below and acknowledging that you have read the terms of this contract and agree with it.

If you are making a booking as a group, the leader of the group is responsible for sharing these Terms and Conditions with all members of the group and is financially responsible for the booking. We will not be liable for a group leader’s failure to share these Terms and Conditions with all travelers in their group.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these Terms and Conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct.

Violations by You

You agree that any violation of any of the Terms and Conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, and (c) your being denied access to the applicable travel related product or service.

Changes to These Terms and Conditions

Surframe LLC reserves the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms and Conditions will be posted here on this website and are effective immediately on posting. If we make material changes, we will notify you. Please check frequently, especially before you make a booking, to see if these Terms and Conditions changed. Your continued use of our services including continuing to use or maintain any bookings after any changes to the Terms and Conditions constitutes your consent to the changes.

Our Responsibilities to You

When you make a booking for you, we will to the best of our ability, unless in the case of a Force Major event, provide you with the services that you have booked. As travel professionals we will also notify you about crucial travel information that is reasonably known to us. Should you have questions regarding your travel, we welcome you to call us, and we will seek to assist you.

Booking / Payment

When you are ready to start your next travel adventure simply look at the offering on our website. You can then contact us either by phone or by filling out the tour booking information on the website. If you have questions about tours or don’t see what you are looking for, we welcome you to call us. Your booking will be confirmed on receipt of the completed registration form and any relevant deposits. After booking you will receive your itinerary details, an invoice with payment information, contacts of your tour coordinator and other important travel information. This invoice is subject to change until you receive confirmation that your travel is booked. Deposits are NON-REFUNDABLE.

Our bookings do not include airfare. You must NOT make any air reservation until you receive confirmation of your booking that will include the details on the start and end of tour. This is your responsibility to arrive not later and depart not earlier than the time stated in the confirmation. Please, allow enough time to get from/to the airport from the point of start/end of tour. Please, review carefully the location of start and end of tour and choose the correct airport. If you have questions or doubts, we are ready to assist you.

Your contract for airfare is with the carrier and subject to its terms and we will not be liable for any change fees or cancellation fees or other additional costs you incur with the air carrier.

Upon booking, we will provide you with instructions of payments and all due dates. You must make all payments in full and on time.

If you are booking more than 30 days of the departure date, 50% deposit will be due at the time of booking confirmation. The remaining balance of 50% will be due no more than 30 days of the departure date.

If you are booking within 30 days of the departure date, full payment will be due at the time of booking confirmation. If full payment is not received 30 days prior to the departure date, we reserve the right to cancel your travel and apply the cancellation charges set out in the cancellation section below. Failure to make a payment may result in the cancellation of your travel. In such a case this would be considered a cancellation by you and the cancellation terms and fees as described below would be in effect.

Once payment for your trip is processed, you will receive 1) a receipt and 2) a letter about your next steps. Please review documents carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all travel documentation and alert us as soon as possible and make corrections if needed.

Traveler Information

We do not assist with air reservations; we bring to your attention the importance of accuracy. Names provided to secure reservations must match travelers’ government issued identification. Middle names are not required to appear on airline tickets. Any minor name corrections advised after airline tickets have been issued will incur fees. Not all name corrections will be permitted by airlines and may require the purchase of a new ticket. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to documentation.

Credit and Debit Cards Bookings

We do accept major credit cards including Visa, Mastercard, American Express and Discover, travelers must provide to us a click or signed authorization for every transaction for your trip. Your authorization is an agreement for us to charge your card and an acknowledgement and agreement to these terms and conditions including the cancellation terms. As such you agree not to make any improper chargebacks.

In certain cases, you may dispute charges with credit card companies («chargebacks»). Before initiating a chargeback, we ask you first to call us to discuss any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. By using our service to make a reservation, you accept and agree to our cancellation policy. Surframe LLC retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks. Additionally, in the event of an improper chargeback, we retain the right to cancel any travel reservation related to that improper chargeback. The following chargeback scenarios are improper, and we retain the right to investigate and rebut any such chargeback claims:

Chargebacks arising from inconsistency or inaccuracy about the supplier’s product description.
Chargebacks resulting from non-cancellable reservations, whether the reservation is used.
Chargebacks resulting because you do not agree with the cancellation policy.
Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud.
Chargebacks resulting from force majeure or other circumstances that are beyond the control of Surframe LLC or the Supplier.

Prices and Rates Changes

The price of your itinerary will be based on known costs at the date of issue of the itinerary. All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices include a cost for local taxes that are estimated at the date of publication. At the time of booking confirmation, we will provide you with an invoice updating the current price.

We reserve all right to add a supplement to your travel prices should our costs of supplying your travel increase, until we receive your final payment. Any increase to your travel price will be as the result of changes in our costs of supplying your travel resulting from changes by our suppliers, dues, or taxes payable locally, currency fluctuations and government action. If our costs to supply your travel increases, we reserve the right to increase the price of your travel and will forward a new Invoice reflecting any changes made.

We reserve the right to make changes to and correct errors in advertised prices at any time before your travel is confirmed. We will advise you of any errors of which we are aware and of any change in the price of your booking due to such errors.

What’s Included in Your Tour

Accommodations

Accommodations are provided as detailed in your itinerary. Requests such as single rooms, connecting rooms and smoking preference, must be made at the time of booking. While we will make reasonable efforts to communicate your requests to the supplier, such requests are not guaranteed and are at the discretion of the supplier. There may be additional charges for such requests which will be solely the expense of the guest making the request. We will communicate the amount of these additional charges to you as soon as they are available.

Travelers should be aware that hotel room sizes, standards and facilities can vary regionally. This can include difference in bed sizes and room sizes, bathroom amenities, amenities such as air-conditioning and compliance with other standards such as accessibility for those who are disabled. One of the joys of international and interstate travel is experiencing different cultures and different ways of life so we hope that you will accept these differences with grace and a sense of adventure.

Surframe LLC reserves the right, if necessary, to substitute other similar hotels at our sole discretion. Such substitutions may be made at any time and without prior notice. We cannot be held responsible for hotel over-bookings; should such occur, we will undertake to find similar accommodations in the same area. Such substitutions are at Surframe LLC sole discretion, and no refunds will be offered for changes in accommodations.

Transfers

Surframe LLC is pleased to offer transfers ONLY in accordance with your individual itinerary. You must be on time for all transfers. There will be no refund for missed or unused transfers. You must provide us your flight information no less than 1 week prior to departure for all travel. If at any time your flight plans change, you must notify us immediately. Failure to do so may result in missing these services and no refund shall be due for missed arrival transfers resulting from missing or outdated flight information.

In case of flight delays and cancellations, you are fully responsible for all additional costs required to catch up with the group, for example taxis.

Meals

Meals are ONLY provided as indicated in the itineraries. Special diets should be requested at the time of booking; however, it may not be possible for special diets to be catered to in some of the destinations we feature. For safety and liability reasons, ProJourney and its representatives cannot be responsible for directly accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any issues or problems associated with the same. We will advise the suppliers of your request, but we cannot guarantee their availability.

Sightseeing/Activities

Sightseeing tours and activities are included as provided in the individual itineraries. These tours and activities are designed to accommodate individuals as well as groups. As a courtesy to others in the tour and/or activity, it is mandatory that you be on time for all scheduled experiences. Tours and activities will begin on-time and failure to arrive will be considered a no-show for which no refunds will be available. It is essential that you keep in mind that tour and activity times are set to accommodate climate, crowd size and best viewing options for our groups. At times, early morning departure times may help create a better experience. Therefore, late arrivals cannot be accommodated.

Changes to Itineraries

Surframe LLC reserves the right to make changes to its published itineraries and are due to reasons beyond our control. In such cases, we will try to arrange for the substitution of comparable services. But this may not always be possible.

While no changes are anticipated, there may be occasions when certain alterations become necessary. These can be due to religious holidays, national celebrations, or unforeseen events including weather, governmental closures, acts of God, or any other reason. Surframe LLC reserves the right to change the itinerary due to different unforeseen circumstances or emergencies. Additionally, historic sites and visited places undergo renovations from time to time which can obscure viewing or otherwise change the nature of visiting these sites. No tours will be cancelled due to renovations, Surframe LLC may choose to amend itineraries for such sites. These changes will not be considered a material change and will not be considered cause for cancellation by guests.

If we suggest alternate activities in place of a planned stop or in case of leisure time, such suggestions do not constitute our endorsement. In such a case you will be subject to the terms and conditions of the supplier of the activity and your only recourse in case of damage will be against the supplier of the alternate activity.

What’s Not Included

Any items and matters not referred to in your itinerary are not included in the tour price. This can include but is not limited to items such as airfare, checked and/or excess baggage; passport and visa fees; trip protection and/or insurances of all kinds; gratuities if not listed on your itinerary; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; Optional Experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your returning back to home, if you leave the tour whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included.

Non-Operation of Group Tours

All tours are based on a minimum number of participants. Surframe LLC makes every effort to ensure that tours meet their minimum requirements. Also, if the tour drops below the minimum number of participants cancellation of the tour may occur at the sole discretion of Surframe LLC. In such case, guests will be advised as soon as possible, but not later than 5 days prior to departure Surframe LLC reserves the right to change the departure date. We may offer alternative tour dates or another travel arrangements. You may choose to accept these arrangements or to cancel your booking, in which case a full refund will be provided. Any air cancellation will be in accordance with the terms of the carrier and Surframe LLC will not be liable for the carrier’s refusal to make any refund whatsoever. In such case Surframe LLC will not be liable for any additional costs incurred outside of the tour prices such as visa and passport fees, travel insurance or any other purchases made by the guest in anticipation of the tour.

Cansellations

As described above, Surframe LLC is required to pay all suppliers well in advance of your tour date. This includes but is not limited to hotel accommodations, meals, park entry fees, permits tickets, admission tickets, transportation, payment system fees, commissions etc. All suppliers have their own cancellation policies, which apply to your booking. Should a cancellation become necessary, please inform Surframe LLC immediately in writing and request a written confirmation of your cancellation. Upon, receipt, Surframe LLC will follow industry procedures for any applicable refunds as outlined in the supplier’s terms and subject to their review. If you are entitled to a refund, please note that the supplier must refund Surframe LLC before we can supply any refund. Suppliers may choose to provide a travel voucher or credit, refund. We are not responsible for a supplier’s failure to pay a refund or for supplier bankruptcy or insolvency.

In addition, cancellation charges will apply. Cancellation charges are expressed at a percentage of quoted price as follows:

If 91 or more days before departure - Cancellation charge is 10% of trip price
If 61 to 90 days before departure - Cancellation charge is 25% of trip price
If 31 to 60 days before departure - Cancellation charge is 50% of trip price
If 0 to 30 days before departure - Cancellation charge is 100% of trip price

We do not sell travel protection; it is your responsibility to protect your purchase. If the reason for cancellation is covered under the terms of your travel protection plan you may be eligible to reclaim these charges, for this reason we strongly encourage the purchase of a travel protection plan including additional cancel for any reason coverage.

Airline tickets are governed by the air carriers’ terms, and we are not responsible for any air carrier’s decision regarding refund.

Cancellation or Changes by Surframe LLC

We reserve the right to cancel or reschedule any departure for any reason. If we cancel, except in the case of a force majeure event, we will offer alternate arrangements. We may at our sole discretion offer travel vouchers or refunds in accordance with the cancellation schedule above. The Traveler is responsible for any additional costs for air tickets or other travel arrangements not made by us.

If between planning time and/or during actual travel, circumstances require changes, Surframe LLC and its suppliers, reserve the right to cancel or vary any itinerary and substitute components of any tour, including but not limited to hotels and accommodations of comparable quality, if air schedule or surface transportation charges, security matters, and/or other events make such alterations necessary. Suppliers may substitute transportation equipment depending on any variety of factors, including the volume of passengers on the tour. Sightseeing Tours may be altered as described above. Surframe LLC cannot be held responsible for any closures, necessary itinerary changes, or curtails for any reason. These changes will not be considered material changes and will not be consider cause for cancellation by the traveler. Normal cancellation penalties can apply to the tour that has been changed.

No Refund for Unused Arrangements

As Surframe’s prices are based on contract rates, there will not be any refund for any unused portion of a travel booking. If you cancel while the trip is in progress, there is no refund for the unused portion.

Force Majeure

Surframe LLC assumes no liability for, any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation: fire, volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by ProJourney that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions. In the circumstances amounting to force majeure, we will not be required to refund any money to you.

Travel Protection

It is the traveler’s responsibility to protect their purchases. For this reason, Travel Protection Coverage including additional cancel for any reason coverage is strongly recommended. Such plan should cover Trip Cancellation or Interruption, Medical Expense, Emergency Evacuation/Repatriation, and Baggage. Travel protection plans can help protect you in the event of loss of non-refundable trip deposits and payments that result from cancellation or trip interruption (due to a covered reason such as injuries or illness before or during the trip). It also helps with reimbursement for medical emergency costs (including very costly medical evacuation costs), missed connections or baggage loss. Travel Protection Plans including cancel for any reason coverage must be purchased in close conjunction with your travel purchase.

Surframe LLC is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel insurance plans. Surframe LLC cannot evaluate the adequacy of the prospective insured’s existing insurance coverage. If you have any questions about your travel protection, call your insurer or insurance agent or broker.

Declining to purchase an adequate travel protection plan could result in the loss of your travel cost and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses howsoever arising, for which trip protection plan coverage would otherwise have been available.

Destinations and Documentation

Travel to certain destinations may involve greater risk than others. Surframe LLC urges Travelers to remain informed daily as to current news, as well as to review travel prohibitions, warnings, announcements, and advisories issued by your government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to international destinations can be found by visiting your government’s travel ministry website. In addition, you should consult with government websites to ensure that you follow all requirements for admittance into that country, including COVID- 19 requirements, as well as understanding local laws that govern travel within a country, such as medical tests and tracking. It is your responsibility to be aware of any and all requirements for admittance to a country or state, including Covid-19 requirements. Should you choose to travel to a country that has been issued a travel warning or advisory, Surframe LLC will not be liable for damages or losses that result from travel to such destinations.

It is the responsibility of each traveler to obtain and carry a valid passport, visa(s), inoculations, and all other documents required by applicable government regulations. For up-to-date requirements you should consult your government’s requirements for travel to specific countries, along with any destination requirements. Surframe LLC strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the date of entry. Children and infants also require all such travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities.

Recommended inoculations for travel may change and you should consult your practitioner for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found by visiting the ministry of health for your government.

You acknowledge any failure to strictly comply with following requirements may result in denied boarding or an undue delay at an airport security checkpoint causing travelers to miss flight(s), and subsequent scheduled travel bookings tours. Surframe LLC bears no responsibility for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.

Non-Responsibility

Surframe LLC, and its employees, contractors, shareholders, agents, and representatives use third party suppliers to arrange tours, transportation, sightseeing, lodging, and all other services related to this tour. Surframe LLC does not own, manage, operate, supervise, or control any transportation, airplane, hotel or restaurants, or any other entity that supplies services related to your tour. All suppliers are contractors and are not agents or employees or representatives of Surframe LLC. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions specified by each supplier, or utilizing the services, all travelers agree that neither ProJourney, nor its employees, contractors, agents, or representatives are or may be liable for any loss, injury, or damage to any tour traveler or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Surframe. Surframe LLC assumes no responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of any traveler that may result from any act or omission on the part of others; Surframe LLC assumes no responsibility or liability for personal property; and Surframe LLC shall be relieved of any obligations under these terms and conditions in the event of any strike, labor dispute, act of God, or of government, fire, war, whether declared or not, terrorism, insurrection, riot, theft, pilferage, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation. ProJourney accepts no responsibility for lost or stolen items during your trip. Surframe LLC reserves the right to refuse any traveler or potential traveler at its sole discretion.

Indemnification

Traveler agrees to and shall indemnify and hold harmless ProJourney, and each of our officers, directors, employees, contractors and agents (collectively “Surframe”), from any expenses, losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved with or incurred by Surframe LLC (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly, from: (1) traveler’s breach or violation, or threatened breach or violation, of this Agreement and (2) Any damage caused by traveler while participating in the trip. Surframe LLC is not responsible for any travelers injuries or death accidents during the entire trip.

Pre-Existing Medical Conditions / Persons With Disabilities

The nature of many of the destinations we travel to means that in some cases they may be unsuitable for those who use a wheelchair or have a lack of mobility. However, we will be delighted to discuss the feasibility of your participation in any of our trips.

It is essential that you advise us before booking if you do have any disability or preexisting medical condition which may affect your tour, or if you have any special requirements as a result of any disability or medical condition (including any which affect the booking process) so that we can assist you in considering the suitability of the arrangements and/or in making the booking. Surframe LLC will communicate requests to Suppliers but cannot be responsible if ADA accommodations are not available. Any special accommodations provided will be at the sole expense of the traveler requiring the accommodation. Please note that accommodations outside of the USA may not be following the Americans with Disabilities Act and may not have wheelchair accessibility.

Our Suppliers are, unfortunately, unable to offer additional assistance to travelers with limited mobility and all such assistance will need to be provided by whoever the traveler is traveling with. Travelers with disabilities must notify Surframe LLC at the time of booking of status and of the identity of their non-discounted, paid travel companion who will be responsible for providing all necessary assistance. We may request that you provide a letter from your doctor confirming your fitness to travel.

Health

For the safety of our guests, Surframe LLC reserves the right to request health information prior to travel and to exclude any participants it deems unfit for travel at its sole discretion.

Pet Policy

Except for service animals as defined under the Americans with Disabilities Act, no pets are allowed on any of our tours.

Photographic / Video Likeness

Traveler hereby gives consent to Surframe LLC to publish any photographs and/or videos of the trip or Traveler in printed or electronic media without obtaining further consent and without compensation. Each Traveler releases Surframe LLC and its representatives from any liability in connection with any use of such photographs and/or video.

Governing Law / Submission to Jurisdiction / Jury Waiver / Notice of Claim

This Agreement and all attachments hereto and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Florida exclusive of conflict or choice of law rules. Any claims shall be brought in a court of competent jurisdiction located in Florida. You agree that you will only bring claims against Surframe LLC in your individual capacity and not as a plaintiff or class member in and purported class action or representative proceeding. Surframe LLC shall not in any case be liable for other than compensatory damages, and your payment of a deposit on a trip means that you agree to these conditions of sale and expressly waive any right to punitive damages. You understand and agree that no claims will be considered and that you will not bring suit against Surframe LLC unless you have first provided a typewritten notice of claim to Surframe LLC within 30 days after the tour or cancellation of the trip.

Entire Agreement & Severability

This agreement, including any other documents, including invoices, we provide you, and the terms and conditions of our suppliers, constitutes the entire agreement and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to ProJourney. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

COVID 19 Release of Liability

By booking a tour at this time, you acknowledge the highly contagious nature of COVID-19 and voluntarily assume the risk for yourself and any minors traveling with you, that you or they may be exposed to or infected by COVID-19 by traveling and that such exposure or infection may result in personal injury, illness, permanent disability, and death even if such injuries or losses occur in a manner that is not foreseeable at the time you book your tour. You acknowledge that exposure to such viruses or disease is an inherent risk of traveling, that cannot be controlled or eliminated by Surframe.

You acknowledge that due to the uncertainty of travel at this time, your tour may be postponed or cancelled, or changes may be made to itineraries due to closures of certain sites or activities, for which there may be no refund. All destinations and suppliers have their own rules related to COVID-19. For example, you may be required to quarantine upon arrival in some locations. Some locations may require masks or social distancing, they may require you to provide proof of vaccination or negative testing. Stopover countries requirements will also apply. On your return home, additional testing, requirements, or documentation may be required. While we will try to assist you in understanding these requirements, you are responsible for understanding these requirements and must not rely on any representations made by Surframe LLC. Should you be denied entry to any destination, we shall not be responsible for any such denial, or any cost associated therewith. You understand that you may become sick before, during, or after the tour and may not be able to travel and such cancellation or interruption will be subject to our cancellation terms below, for which we will not be liable.

You understand that Surframe LLC does not sell travel protection, and that it is your responsibility to protect your purchase. You agree that due to uncertainty caused by COVID-19, Surframe LLC has strongly encouraged the purchase of travel protection coverage including cancel for any reason coverage if and when available, and that should you fail to purchase travel protection coverage, Surframe LLC shall not be liable to any losses howsoever arising. Surframe LLC shall not be liable if travel protection does not cover COVID-19 related losses.

You, for yourself, and any minors traveling with you, and on behalf of your and their heirs, assigns, personal representatives and next of kin (The Releasors), HEREBY RELEASE, AND HOLD HARMLESS Surframe LLC., its shareholders, contractors, directors, officers, agents, and/or employees, suppliers, and other tour members (RELEASEES), of from and against any and all claims, damages, demands, losses, and liability arising out of or related in any way, in whole or in part to any POSTPONEMENT, CANCELLATION, CHANGES, INJURY, DISABILITY, DEATH OR ANY OTHER LOSS you may suffer due to exposure, infection, spread, closure, and travel restrictions related to COVID- 19, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law. The terms of this HOLD HARMLESS AND RELEASE OF ALL LIABILITY paragraph, shall survive any termination or cancellation of this Contract, whether by operation of law or otherwise.